Disconnect between political priorities and service delivery
Canadians may not appreciate the abstraction of large numbers, but they do understand the many personal stories of those who are waiting for decisions, whether in passport lineups or applications in the system. As Ralph Heintzman, Donald Savoie, and others have noted, government failure to deliver on services or communicate in advance of service delivery issues undermines overall trust in government.
Immigration Minister Sean Fraser, pictured on April 25, 2022, before the Special Committee on Afghanistan on the Hill, indicated that the 2023-25 plan will likely include a target of 500,000 new permanent residents by the end of the plan. The Hill Times photograph by Sam Garcia