United Airlines, an excuse that doesn’t fly
Aside from the institutional and hypocritical indignation we express on Facebook, I hope that the video helps to solve the problem. But I am not optimistic.
Passengers walk through Toronto's Pearson Airport. Angelo Persichilli writes that airlines and passengers must compromise in the situation that sees cheaper fares charged in exchange for the risk that overbooking will sometimes occur. The Hill Times photograph by Kristen Shane