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Les Linklater’s job is to fix Phoenix—including for himself

By Emily Haws      

A known problem solver from the policy world, Linklater is pushing pods and promoting payroll innovation to find solutions to the ongoing Phoenix disaster.

Public Services and Procurement Canada associate deputy minister Les Linklater says he's not immune to payroll problems, but is waiting his turn as he manages 2,000 bureaucrats working to find solutions to Phoenix problems. The Hill Times photograph by Andrew Meade
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Les Linklater’s job leading the team fixing the Phoenix pay system can be frustrating, daunting, and pressure-filled, but he empathizes with public servants’ payroll frustrations because he’s dealt with them firsthand. His base salary hasn’t been affected, he said, but he has issues related to parking and benefits. “I know they will catch up, but just given the volume of transactions in the queue, I’ll just wait my turn and they’ll be dealt with,” he said. Mr. Linklater

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