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Anti-foreigner sentiment hurts Philippine BPO business

By Phillip Day      

Telus employs about 12,000 call-centre workers in the Philippines to service both its own customers and those of other clients. Manulife and Sun Life also have BPO operations in the Philippines, as do Bombardier and Atco Gas and other Canadian firms.

U.S. President Donald Trump's 'America First' policies are another. There have been few concrete measures taken by the Trump administration to restrict offshoring by U.S. companies, but that isn’t to say Trump won’t wake up one morning and start flailing away at the issue. Photograph courtesy of Gage Skidmore

MANILA—The lights are on all night in a shiny new building that connects this city to Canada. The bright Telus signs that cast light onto one of the city’s busiest intersections are one hint of the connection, but the real tie-up takes place inside. Have a question about your internet connection? Your help desk could be here. Want to ask about your phone bill or your insurance policy? The number you dial most likely rings here or in a Philippine building like it.

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Feds say too early to talk opening Canada-U.S. border, but experts push for plan

News|By Neil Moss
There are a 'whole series of very complicated questions that nobody is talking about,' says border expert Edward Alden on the lack of planning for an eventual border reopening.

Has the Hill changed for women in the workplace post-#MeToo?

News|By Alice Chen
New prescribed policies, procedures forced people to think about how they were acting, creating a 'profound' change in terms of staff understanding how they need to relate in the workplace, says the PMO's Marci Surkes.

Syrian security situation used as guise for not having political will to repatriate detained Canadians, say experts

News|By Neil Moss
'I think [the Canadian government] needs to demonstrate a stronger case that there is a real security problem and it has never been able to do so,' says former diplomat Daniel Livermore.

New Senator working group to explore diversity, inclusion training in Red Chamber

Ontario ISG Senator Rosemary Moodie says the new group shows the ‘significant investment’ the Senate is putting into pursuing ‘meaningful improvement.’

Lone wolf MPs break down what it’s like to be a region’s solitary party voice

News|By Alice Chen
'It’s like you walk around and you have a target on your back … there is something a bit, not sadistic, but satisfying in getting rid of the last MP standing,' says McGill Prof. Daniel Béland.

Senate eyes filling The Chambers as renovation plans progress

More interim office space will be needed to house Senators who are set to be displaced by future renovation projects in the Parliamentary Precinct.

UNDRIP law a ‘game changer’ for reconciliation, says AFN’s Bellegarde, calling for accelerated plan in two years

Requiring free, prior, and informed consent is not a veto, says a former judge, it’s about how the government ‘operationalizes’ its approach to projects early on.

Duelling Liberal, NDP conventions a pre-election glimpse into campaign readiness

It was more important for NDP Leader Jagmeet Singh to distinguish his offer from the Liberal government, say politicos, with both parties presenting resolutions that offered similar progressive policy solutions. 

Canadians are ‘confused and anxious’: COVID-19’s third wave making Trudeau Liberals ‘vulnerable,’ say pollsters

News|By Abbas Rana
Canadians are tired and worried and they aren't making distinctions between the federal and provincial governments.
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