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Public-sector expert recommends government technological overhauls be done in smaller increments

By Derek Abma      

Phoenix, Shared Services, and Canada.ca are a few examples of federal government technology projects gone wrong.

William Eggers, director of Deloitte’s Center for Government Insights in Washington, D.C., is a believer in technology's potential to improve government, but says there are better ways of doing major technological transformations than what's been seen with governments around the world. Photograph courtesy of Deloitte
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Governments should not waver from pushing ahead with technological changes to improve the way they operate despite several examples—such as the Phoenix pay system for federal employees—turning into disasters, says a U.S. public-sector expert who was in Ottawa last week. The Phoenix pay system, turned on last year, was supposed to bring efficiencies to the government’s payroll system and save it $70-million a year. Instead, costs to deal with the delays and inaccurate pay amounts going to public

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