If youâ€™re like most people, you probably donâ€™t spend too much time thinking about government ITâ€”that is, until it fails you. Youâ€™ve felt the sting of these failings while waiting in line, exhausted and impatient, for a government service you canâ€™t believe isnâ€™t yet available on the web. Youâ€™ve also felt it when you use a government service that is available online, but thatâ€™s infinitely more confusing and time-consuming than the ones on offer from Amazon, Uber or
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