Every stop in the guest journey, and every provider who can contribute to a delay or cancellation should be held accountable, writes Alexis von Hoensbroech, chief executive officer of WestJet. Photograph courtesy of Pixabay
Shared accountability will provide a better more seamless passenger experience.
Every stop in the guest journey, and every provider who can contribute to a delay or cancellation should be held accountable, writes Alexis von Hoensbroech, chief executive officer of WestJet. Photograph courtesy of Pixabay