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Public-sector expert recommends government technological overhauls be done in smaller increments

Phoenix, Shared Services, and Canada.ca are a few examples of federal government technology projects gone wrong.

William Eggers, director of Deloitte’s Center for Government Insights in Washington, D.C., is a believer in technology's potential to improve government, but says there are better ways of doing major technological transformations than what's been seen with governments around the world.Photograph courtesy of Deloitte

PUBLISHED : Monday, Sept. 11, 2017 12:00 AM

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