Monday, Sept. 1, 2014
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It’s time to reconsider service delivery at Veterans Affairs Canada

Too often, structural changes are proposed to deal with problems that are actually the symptoms of a much larger issue.

The Hill Times photograph by Jake Wright
Veterans Ombudsman Guy Parent says the outcomes often experienced by veterans who are denied benefits, after having gone through the entire application and appeal process, are a symptom of problems rooted in the application process itself. If we fixed the front end of the process, we would reduce the effort (and cost) currently expended to provide the various levels of appeal at the end of the process.

 

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back to article It’s time to reconsider service delivery at Veterans Affairs Canada
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It’s time to reconsider service delivery at Veterans Affairs Canada

Too often, structural changes are proposed to deal with problems that are actually the symptoms of a much larger issue.

The Hill Times photograph by Jake Wright
Veterans Ombudsman Guy Parent says the outcomes often experienced by veterans who are denied benefits, after having gone through the entire application and appeal process, are a symptom of problems rooted in the application process itself. If we fixed the front end of the process, we would reduce the effort (and cost) currently expended to provide the various levels of appeal at the end of the process.

 

  

Parliamentary Calendar
Monday, September 1, 2014
HILL LIFE & PEOPLE SLIDESHOWS
Remembering Devon Jacobs Aug. 19, 2014

The Hill Times photo by Jake Wright

Devon Jacobs, right, with Monte Solberg and Jim Armour at the 2012 Manning Networking Conference.

The Hill Times photograph by Jake Wright

Devon Jacobs with Liberal MP Scott Simms.

The Hill Times photograph by Jake Wright

Devon Jacobs with former colleague Jim Patrick, Liberal Leader Justin Trudeau and Liberal MP Mauril Belanger at the 2013 all-party party.

The Hill Times photograph by Jake Wright

Devon Jacobs, centre, with Conservative MPs (from left) Susan Truppe, Colin Carrie, Ted Opitz, Lynne Yelich and Eve Adams.

MICHAEL DE ADDER'S TAKE