Friday, Feb. 27, 2015
SUBSCRIBE | LOG IN
Sign up for the free daily email


It’s time to reconsider service delivery at Veterans Affairs Canada

Too often, structural changes are proposed to deal with problems that are actually the symptoms of a much larger issue.

The Hill Times photograph by Jake Wright
Veterans Ombudsman Guy Parent says the outcomes often experienced by veterans who are denied benefits, after having gone through the entire application and appeal process, are a symptom of problems rooted in the application process itself. If we fixed the front end of the process, we would reduce the effort (and cost) currently expended to provide the various levels of appeal at the end of the process.

 

To View the rest of this article, please choose one of the following

If you are already a subscriber

Subscribe to The Hill Times

Subscribe to the print and electronic editions and get instant access to The Hill Times online.


Quick Purchase

Purchase this weeks' edition of The Hill Times in electronic format (PDF) for $4.00



back to article It’s time to reconsider service delivery at Veterans Affairs Canada
Editor’s Note: Comments that appear on the site are not the opinion of The Hill Times. Personal attacks, name-calling, offensive language, and unsubstantiated allegations are not allowed.
For more information on our commenting policies, please see our Community Discussion Rules page. If you see a typo or error in a story, report it to us here news@hilltimes.com.

It’s time to reconsider service delivery at Veterans Affairs Canada

Too often, structural changes are proposed to deal with problems that are actually the symptoms of a much larger issue.

The Hill Times photograph by Jake Wright
Veterans Ombudsman Guy Parent says the outcomes often experienced by veterans who are denied benefits, after having gone through the entire application and appeal process, are a symptom of problems rooted in the application process itself. If we fixed the front end of the process, we would reduce the effort (and cost) currently expended to provide the various levels of appeal at the end of the process.

 

  

Parliamentary Calendar
Friday, February 27, 2015
HILL LIFE & PEOPLE SLIDESHOWS
Hill media, staffers send off PMO's Jason MacDonald at the Métropolitain Brasserie's bar Feb. 20, 2015

The Hill Times Photograph by Jake Wright
Bloomberg's Theo Argitis and PMO chief of staff Ray Novak.
The Hill Times Photograph by Jake Wright
The PMO's outgoing Director of Communications Jason MacDonald.
The Hill Times Photograph by Jake Wright
PMO executive assistant Stephen Staley, PMO special assistant Myles Atwood, and Tory Party national campaign manager Jenni Byrne.
The Hill Times Photograph by Jake Wright
PMO deputy chief of staff Howard Anglin and Postmedia's Stephen Maher.
The Hill Times Photograph by Jake Wright
The Ottawa Citizen's Jason Fekete with the man of the hour, Jason MacDonald.
The Hill Times Photograph by Jake Wright
The Toronto Star's Tonda MacCharles.
The Hill Times Photograph by Jake Wright
CBC's Chris Hall and Melissa Lantsman, Finance Minister Joe Oliver's director of communications.
The Hill Times Photograph by Jake Wright
Michael White, Finance Minister Joe Oliver's policy director.

MICHAEL DE ADDER'S TAKE