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Feds underestimated complexity, ignored concerns about Phoenix pay system, review finds

By Emily Haws      

An independent consultant's report laid out 'lessons that are yet to be learned' more than a year after the problem-plagued pay system was first launched.

Treasury Board President Scott Brison, left, and Public Services and Procurement Minister Carla Qualtrough take questions from reporters on Oct. 5 after they released an independent review of what went wrong with the Phoenix pay system rollout. The Hill Times photograph by Andrew Meade

An independent report on the problem-plagued Phoenix pay system rollout released Thursday says the government underestimated its complexity. Public Services and Procurement Minister Carla Qualtrough (Delta, B.C.) apologized to affected public servants in an Oct. 5 press conference, and said the review confirmed many of the thoughts she already had. She noted fixing the pay system is the first priority in her mandate letter from the prime minister, given to her after he moved her into the job

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